The battery in your Whistle GPS tracker is designed for long life and robust use. Click here to see an estimate of expected battery life.

However, if you are having issues with charging the battery or how long it lasts, please review the following items. If you make the necessary changes and still don't see an improvement, please click Submit a Request on this page to get in touch with us.

 

Is the tracker paired with the correct base station?
 
If the tracker is not paired to the base station it is assigned to, it will not charge correctly.

1. Open the Whistle app.

2. Click your pet's name from the main menu.

3. Click the Settings cog icon in the top right of the screen.

4. Under the Device Details section, do the following:

a. Select Manage Base Stations

b. Confirm that the base station selected is the correct ID of the base station you are using (the ID appears under the base station).

 

Is the base station plugged in?

1. Make sure all cables attached to the base station are securely attached.

2. Make sure a light appears on the base station.

3. Click here for more information on the best location for your base station.

 

Is the tracker properly connected to the base station?
 
The tracker and the base station have to be in close contact in order for the battery to charge.

1. Does the tracker attach securely to the base station?

2. Are the contacts on the tracker pushed firmly against the pins on the base station?

3. Is the light on the tracker coming on and either flashing or staying solid?

 

Are you using the original Whistle GPS equipment?

It is very important to use only the equipment provided with your Whistle GPS system. We cannot guarantee the performance or reliability of our trackers unless you use the correct power adapter and cables.

 

Does the Page function work?

The Page function can do more than just tell you where your pet is. It can also indicate if the tracker is within the Power Save range of the base station.

1. On the base station, press the Page button.

2. Check the indicator light on the tracker and see if it starts flashing within six minutes.

3. If the light does not start flashing, the tracker may be outside the range of the base station. Move the station to an area that is closer to where your pet normally spends most of its time. This will allow the tracker to go into Power Save mode, conserving battery power.

 

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