If you're receiving a replacement tracker from us for a defective WHISTLE™ Health & GPS+ (SWITCH™), you'll need to activate it in the app. To ensure your subscription and pet profile can transfer over successfully, please make sure to use our Replacement Activation experience in app.

How to Activate Your Replacement Device:

1. Tap on the Human Stuff bottom right icon and select Add a Whistle device.

3. Select the Pet's Profile with the defective Whistle Health & GPS+ that you are replacing with your new Whistle Health & GPS+ device. The pet you select will transfer over their subscription. Do Not set up a new pet. 

4. Select the safe Place from the list that you are currently at and in range of WiFi.  Note: If you exit the activation flow before connecting the device to your WiFi, when you restart the set up process, you can proceed directly to the Human Tab > Safe Places and choose your current Place. Tap the pencil & paper icon next to the WiFi network to pick up where you left off

5. Plug in your Whistle Health & GPS+ battery and follow the activation steps until you reach the "Welcome to the Pack" screen.
6. It could take a few minutes, sometimes hours, to receive the activation notification.