How To Find a Lost WHISTLE™ ?

Last Update:Mar 21 2024 8:28pm



My WHISTLE™ device is lost - how do I find it? 


If your tracker has detached from the collar and gotten lost, you can use the last known location in the app to find the device.


You can also use the proximity meter to try and locate the device. This can help find the device using your cell phone's Bluetooth signal. 

1. In the bottom menu, tap the Pet icon

2. Go to Settings by tapping the gear icon in the top right corner



3. Under Battery & Device- Select Proximity Meter

 

As long as the tracker still has battery, you can request an updated location from the app to pinpoint where it is. If the tracker shows that it is connected to WiFi and in power-save mode, that means the tracker is close enough to the router to hear the WiFi signal and won't be communicating on the cellular network.


If you are unable to locate the device before the battery dies, please reach out to our support team for options!