If your pet's activities show only resting, restart the tracker.

1. Turn the tracker off, by pressing and holding the Power button for 3 seconds.

2. Wait 5 minutes.

3. Turn the tracker back on.

4. Take the pet for a 15-30 minute walk.

5. Attach the tracker to the charging base station.

6. Wait for the next data sync and check the activity charts.


If the charts still only show resting activity, click Submit a Request on this page.