Hi all, Daniel here, Director of Product at Whistle. I wanted to provide some further detail about why we changed mapping providers (from the old Tagg app), what improvements are coming soon and how you can requests updates to specific locations that are incorrect.
The previous Tagg app used the MapQuest online platform for live tracking, who at the time of the app release was considered the best in online maps. Whistle decided to utilize the Mapbox platform - the mobile mapping software several popular apps rely on, including in fact now MapQuest themselves - for its capabilities for more robust GPS tracking tools in the future. In addition, doing so allows us to work directly with Mapbox enabling us to give them direct feedback to update their maps rapidly for improved accuracy. As such we have already requested and update to the satellite maps they provide Whistle, an improvement that will occur in the upcoming months.
Finally, if you are experiencing location errors (E.g. the map cannot find your address) we can request a fix for this inaccuracy. Please Submit a Request, marked Map Fixes with your address details: http://support.whistle.com/hc/en-us/requests/new