Last Updated: 06/26/2018
Known Bugs That Are Not Fixed Yet
Android - Failed to Connect and Phone Restart Required
Issue: A couple of Whistle 3 devices were reported on 8/16/2017 with having problems setting up WiFi on Moto X mobile devices.
Solution: TBD. In the meantime, you can take these steps:
- Make sure the app is on latest version
- Force quit app and toggle phone’s Bluetooth off and on. Attempt to connect to WiFi again.
- Restart phone and attempt to connect to WiFi again.
- If user is still seeing same error, go back to step 2.
Android - Users logged out randomly
Issue: Users reporting that they are being logged out randomly from the app
Solution: TBD. Please reach out to our support team if you're experiencing this issue.
iOS - Family sharing
Issue: When the second owner clicks on the SMS link and observes that the Whistle app launches to the Home screen instead of launching to the Accept invite screen.
Solution: Have the main owner on the account force close the app and tap the SMS link again. If this doesn't resolve the issue, please reach out to our support team.
Device Stops Communicating After Removing It From Charger
Issue: There have been a few devices where our users observe no communication after device has been fully charged and removed from the charger. Examples: battery status doesn’t change in the app, no breach notification, etc..
Solution: TBD. You can complete a hard reset to the device to fix the issue for now.
Green Light Does Not Stop Blinking When Returning to Beacon
Issue: Green LED will continue to blink after the user returns into the Safe Place (Wi-Fi)
Solution: TBD. If this persists you can hard reset the device or leave the range of your safe place (Wi-Fi) to trigger a breach notification and then return home to have it stop blinking. If this doesn't resolve the issue, please reach out to our support team.
Device Can't Communicate Over Wi-Fi After Resetting Router
Issue: There are instances where after a user resets their router (unplug/reset/power outage, etc) the Whistle device has trouble communicating over Wi-Fi. This appears to be related to when the router is reset it changes channels causing DHCP failures.
Solution: Please re-connect your Wi-Fi network through the edit Wi-Fi options in the app under Edit Place.
Charger: Charging Problems
Issue: Whistle 3 devices never turn green when on the charger after the device should be charged.
Solution: Please reach out to our support team.