If your FIT is charged but the app is not showing any activity (or the activity it shows seems very off), your device may require a reset. To reset your Whistle FIT:
- Plug customer cable into the Whistle FIT (must use cable sent with device - it has the Reset button on it)
- Plug USB into a power source (power cube not shipped with device)
- Press and hold the small reset button on top of USB until the LEDs turn off
- Continue to hold for 10 seconds then release
- LEDs will turn back on and the reset is complete
Please contact firstname.lastname@example.org if that doesn't solve the issue.