Why do I see a persistent notification?

The persistent notification is an Android system feature that lets you know that the Whistle app is running even when you don't have the app open. Whistle does this so we can look for your pet and connect to their device when you leave a Safe Place together.

All apps that run in the background will use some of your phone's battery.

Learn more about Family Trips >

How to hide persistent notification

Note: These options are available on Whistle app version 2.5.2 and above

Instructions will vary based on the Android version you are on. Learn how to check your Android version.

Android 8 and above

  1. Pull down to expand your notifications
  2. Tap the “Hide” option on the persistent notification

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To un-hide the persistent notification:

  1. Go to the Settings app on your phone
  2. Tap Notifications
  3. Tap the Whistle app
  4. Turn on the Family Trip Notification

Android 7 and below

Unfortunately, your Android operating system doesn't have the option for you to hide this notification permanently. If you can, update your phone to Android 8, then follow the steps above.

If you can't update your Android version, you may choose to turn off the Family Trips feature from the Whistle app or from the persistent notification.

How to turn off the Family Trips feature

  1. Go to the Whistle app
  2. Tap Human Stuff
  3. Tap Family Trips
  4. Tap the Family Trips toggle to turn off

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