Once you've redeemed your dog's reward in the Participant Portal, we'll pass your Banfield Plan agreement number to Banfield for processing. We do this once a week. However, you shouldn't expect a turnaround time of 7 days. Depending on when your billing date is each month, you may not see the one-month free payment reflected until the next billing period. Effectively, this could take up to 4-8 weeks for you to see your free month-off.

Questions? Please reach out to questions@petinsight.com