We know how hard it is when your pet is missing. If it is during our Customer Experience Center hours, please contact us and we will be happy to help!
Monday - Friday: 10:00am - 7:00pm EST / 7:00am - 4:00pm PST
Saturday & Sunday: 10:00am - 6:30pm EST / 7:00am - 3:30pm PST
For times outside of the hours above, we put together the steps below to help bring your pet home.
Step 1: Log in to the Whistle application and view your pet’s location. You may need to select 'Refresh GPS' if it’s been a while since you had the app open.
In cases when this isn't an option (your pet wasn't wearing the tracker, the battery is low/has run out, or your pet is in an area without great GPS coverage), follow the steps below.
Step 2: Reach out to your friends, family, and neighbors to let them know your pet is lost. There are multiple things they can do to help you.
a. Contact even more people about your lost pet. The more alert eyes, the better. Someone may have seen something helpful already.
b. Search around the area, either by car or on foot. If your neighbors have dogs, consider that an escaped pup may have visited them to play. Optionally, you can lend them your pet's toys or treats to help lure your pet to safety.
c. Help you print and put up signs (see step 4 below).
Step 4: Create lost pet signs. Consider adding the following information to make the most effective sign.
a. Your pet's name, appearance, age, and disposition. Add a photo if possible.
b. A prominent phone number where you can be contacted. Add a back-up number if possible.
c. Location and date when your pet went missing.
d. Instructions on what to do if your pet is spotted. If your pet is skittish, food-driven, or a runner, any tips can be helpful.
e. If you'd like, you can offer a reward.
Print multiple copies of your flyer (we recommend at least 20). You can borrow a neighbor's printer or copier if necessary. Hang your flyer at prominent intersections, busy pedestrian areas, and by local parks or dog-friendly areas. Remember to bring a stapler and/or duct tape.
Step 5: Contact animal shelters, veterinary hospitals, local rescue groups, and any other businesses in the area to alert them about your missing pet. Ask if you can hang up signs there too!
Step 6: Continue to contact and visit the locations mentioned above every day. It can take a while for wandering dogs and cats to reach different locations.
Additionally, continue posting updates on social media. If you or your pet has an Instagram, the Instagram community is wonderful about supporting owners with lost pets. Use the hashtags #lostdog, #lostcat, #lostdog[your city], etc.
Step 7: Don’t give up! Keep your spirits up and your motivation high – and don’t hesitate to contact us here at Whistle.
If a pet is wearing their Whistle GO Tracker, the serial number can help us identify them and notify their owner. If you ever find a lost pet wearing a Whistle GO, please give us a call and we can help you get them home safely.