Once you receive your new Whistle GO or Go Explore device, please download the new Whistle GO iOS or Android mobile app to begin the setup process.

You will be able to carry over your existing Tagg or Whistle GPS (WGPS) pet profile to your Whistle GO, and you can login with your WGPS email and password.

If you have a 1-year or 2-year WGPS subscription plan, you will be refunded for any remaining service you have left, after selecting your new subscription plan. However, if you are on a monthly WGPS subscription plan, you will not receive a refund. 

After setting up and paying for the Whistle GO subscription, your old subscription will automatically be cancelled and the amount left will be refunded to your account. You will receive that prorated refund in 5-10 business days. 

Please follow the below steps to setup your new Whistle GO, as an upgrade from your WGPS:

1. From the Whistle GO app home screen, select "Log In" and use your existing Whistle GPS or Tagg login details. 

2.  Tap on Whistle GO Explore or Whistle Go (Depends on the model you purchased).
3.  Tap on Your Existing Pet's Name that you will be upgrading.

4. Follow the remaining steps to complete setup. When you reach the subscription section during setup, you will select and pay for your new subscription plan and the old 1 or 2-year subscription will automatically cancel and a prorated refund will be credited to your account in 5-10 business days.

Please make sure to keep your new device on the charger until the LED on your device turns green AND you receive a notification that activation is complete.