Known Issue - "No Cell Service" message in Whistle app

The Whistle team has identified an issue affecting the following Whistle pet parents:
* iOS app users
* You have an existing subscription
* You are attempting to connect a new device; either you purchased an updated device or you have received a replacement device
* You see the following message in your app when setting up the new device even though you have no other cell connectivity issues

Your Whistle may be connected to cellular service but you're still seeing this message
This messaging is displaying in error. You may be connected, or the line may be experiencing a delay in connecting. We are aware of this issue and our teams are working to resolve the problem as quickly as possible

If you still cannot connect or the line does not activate in a few hours, you can contact support to troubleshoot and confirm the issue for you, we're here to help!

Whistle apologizes for any inconvenience this may be causing