Syncing/WiFi Issues

Syncing/WiFi Issues

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How to Edit or Reconnect Your WiFi

WHISTLE™ GPS Devices:Before getting started, ensure you've met these criteria:- your phone has Bluetooth enabled- the Whistle app also had Bluetooth p...
Last Update: September 20th 2023, 2:24pm

Why Won’t My WHISTLE™ FIT or Health Sync?

WHISTLE™ Fit uses Wi-Fi and Bluetooth Low Energy (BLE) technology to sync the data collected by your device with your app. The Whistle Health uses Bl...
Last Update: March 3rd 2023, 2:53pm

Safe Trip alert Persistent Android Notification

Why do I see a persistent notification?The persistent notification is an Android system feature that lets you know that the WHISTLE™ app is running even w...
Last Update: May 17th 2024, 5:18pm

WiFi Compatibility Issues

If you are experiencing issues connecting your WHISTLE™ device to WiFi, or you are having Wifi compatibility issues, there are some things to kn...
Last Update: September 29th 2023, 2:18pm

WHISTLE™ Known Technical Compatibility Issues

Known Compatibility IssuesAndroid - WHISTLE™ app doesn't appear in Google Play Store. Users with an Android device on OS 8 or older can’t f...
Last Update: May 17th 2024, 5:26pm

Why Am I Getting False Notifications That My Pet Left?

 Are you getting notifications that your pet has left their safe zone but they're right next to you? This is typically an issue when the tracker is nea...
Last Update: October 18th 2022, 6:48pm

What Do I Do If I Have Poor WiFi Signal?

To get the best performance out of your WHISTLE™ product, your device will need a strong and stable connection to a 2.4Ghz WiFi signal in the places that ...
Last Update: February 4th 2022, 6:41pm

Why didn't my dog qualify for sleep wellness trends?

 If you are not receiving wellness trends for your dog, it means that your dog's WHISTLE ™ device did not (1) collect and/or (2) share data from ...
Last Update: October 21st 2022, 5:16pm

Why didn't my dog qualify for scratching and licking wellness trends?

If you are not receiving insights about your dog's scratching and licking behavior, it means your WHISTLE ™ device did not (1) collect and/or (2) shar...
Last Update: October 21st 2022, 5:30pm

How Can I Sync My WHISTLE™ Fit More Frequently?

WHISTLE™ devices use Wi-Fi and Bluetooth Low Energy (BLE) technology to sync with the app. The Fit will sync via paired Wi-Fi network once per hour if it&...
Last Update: October 19th 2022, 8:33pm

Known Issue - "No Cell Service" message in Whistle app

The Whistle team has identified an issue affecting the following Whistle pet parents:* iOS app users* You have an existing subscription* You are attempting to c...
Last Update: February 22nd 2024, 4:20pm
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