Syncing/WiFi Issues
Syncing/WiFi Issues
How to Edit or Reconnect Your WiFi
WHISTLE™ GPS Devices:Before getting started, ensure you've met these criteria:- your phone has Bluetooth enabled- the Whistle app also had Bluetooth p...
Why Won’t My WHISTLE™ FIT or Health Sync?
WHISTLE™ Fit uses Wi-Fi and Bluetooth Low Energy (BLE) technology to sync the data collected by your device with your app. The Whistle Health uses Bl...
Safe Trip alert Persistent Android Notification
Why do I see a persistent notification?The persistent notification is an Android system feature that lets you know that the WHISTLE™ app is running even w...
WiFi Compatibility Issues
If you are experiencing issues connecting your WHISTLE™ device to WiFi, or you are having Wifi compatibility issues, there are some things to kn...
WHISTLE™ Known Technical Compatibility Issues
Known Compatibility IssuesAndroid - WHISTLE™ app doesn't appear in Google Play Store. Users with an Android device on OS 8 or older can’t f...
Why Am I Getting False Notifications That My Pet Left?
Are you getting notifications that your pet has left their safe zone but they're right next to you? This is typically an issue when the tracker is nea...
What Do I Do If I Have Poor WiFi Signal?
To get the best performance out of your WHISTLE™ product, your device will need a strong and stable connection to a 2.4Ghz WiFi signal in the places that ...
Why didn't my dog qualify for sleep wellness trends?
If you are not receiving wellness trends for your dog, it means that your dog's WHISTLE ™ device did not (1) collect and/or (2) share data from ...
Why didn't my dog qualify for scratching and licking wellness trends?
If you are not receiving insights about your dog's scratching and licking behavior, it means your WHISTLE ™ device did not (1) collect and/or (2) shar...
How Can I Sync My WHISTLE™ Fit More Frequently?
WHISTLE™ devices use Wi-Fi and Bluetooth Low Energy (BLE) technology to sync with the app. The Fit will sync via paired Wi-Fi network once per hour if it&...
Known Issue - "No Cell Service" message in Whistle app
The Whistle team has identified an issue affecting the following Whistle pet parents:* iOS app users* You have an existing subscription* You are attempting to c...