General Knowledge & How It Works
General Knowledge & How It Works
WHISTLE™ Battery Save Mode
Your WHISTLE™ device will save battery power (battery save mode) when connected to your Safe Place WiFi network.In this help article, you will learn:Why y...
Will WHISTLE ™ Work If I Am Outside Cellular Service?
The WHISTLE™ tracker requires AT&T 4G LTE-M cellular service to properly locate your pet and communicate with your smartphone.The tracker does not req...
How Long Does the WHISTLE™ Health & GPS (GO/Explore) Battery Last?
What affects the life of the battery?The battery life for WHISTLE™ Health & GPS (GO/Explore) will vary depending on your environme...
WHISTLE™ Health & GPS (GO Explore) Nightlight
WHISTLE™ Health & GPS (GO Explore) offers a unique night light feature to make walking your pet at night safer and finding them easier! When togg...
International Service
The WHISTLE™ GPS devices currently work in the United States The Whistle GPS trackers require AT&T cellular coverage and are curre...
How Long Does It Take To Charge My WHISTLE™ Health & GPS??
Your WHISTLE™ device has an internal Lithium-ion rechargeable battery that, in typical use, should fully charge in 2 hours. An orange light will app...
How to keep your WHISTLE ™ device and app up to date
In general, if you charge your WHISTLE™ regularly and have a reliable internet connection at your Safe Place, your Whistle device will update itself autom...
Syncing with Bluetooth Low Energy
Sync your pet's WHISTLE™ device data with Bluetooth low energy Have you ever wished that your pet's activity data or last known location woul...
Are The WHISTLE ™ Devices Waterproof?
Yes - Whistle Health & GPS (GO Explore) is waterproof (rated IPX8)The Whistle Health & GPS (GO Explore) is waterproof (rated IPX8). The IPX8 w...
What is Body Condition Score?
Your dog's body condition score (BCS) is a grading system used by veterinarians and pet nutritionists to gauge a dog's body size, similar to the human b...
What Is The Warranty for Your WHISTLE ™ Device?
WHISTLE™ Pet Trackers have a six month product warranty from purchase date, from any of our authorized retailers. If you experience any technical issues w...
Can I Use WHISTLE™ on More Than One Pet?
When you set up your WHISTLE™ device, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle tracker and su...
Which Cellular Carrier Does WHISTLE™ Use?
The WHISTLE Health & GPS+ (SWITCH™) and WHISTLE™ Health & GPS (GO/ Explore) run on AT&T's 4G LTE-M network. We recommend first ...
How Long Does the WHISTLE™ Health & GPS+ (SWITCH™) Battery Last?
WHISTLE™ Health & GPS+ (SWITCH™) is equipped with swappable batteries, so you never have to worry about downtime while your device is ...
Why Does the WHISTLE™ Device Need Wi-Fi?
Wi-Fi serves a few very important functions for WHISTLE™. You will select a Wi-Fi network to be associated with your Safe Place(s) during setup, if you ha...
Does the WHISTLE™ Device Have Live Tracking?
The WHISTLE™ Device does not have Live, On-Demand Tracking, but it comes very close!The Whistle device can take up to 1-6 minutes to alert you that your p...
What size are the WHISTLE™ devices? Will they work for my small dog or cat?
We recommend WHISTLE™ GO for any pet roughly 20 lbs and larger. WHISTLE™ Health & GPS+ (SWITCH™) weighs approximately 34 grams (...
What is the GPS accuracy of WHISTLE ™ trackers?
The accuracy of the WHISTLE™ devices will depend on many factors, including signal strength of both cellular and satellite connections, interference ...
What Is The Blue Circle Around My Pet's Location? How Does It Differ From The Safe Place?
The blue circle around your pet's location, a.k.a. the uncertainty circle represents location accuracy. Your Safe Place has a green house icon directly...
Location Permissions
WHISTLE™ Health devices don’t have GPS capabilities, so why do we ask for your location permissions to be set to “Always Allow”? Al...
How To Attach Your Whistle Health or Whistle FIT To The Collar
How To Attach Your Whistle Health or Whistle FIT To The CollarYour Whistle device comes with a velcro strap that wraps around your pet's collar to attach.&n...
How does WHISTLE ™ FIT or Health attach to my pet's collar?
WHISTLE™ FIT or Health comes with an attachment piece to secure the device directly onto your pet’s existing collar or harness (up to 1’&rsquo...