General Knowledge & How It Works

General Knowledge & How It Works

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WHISTLE™ Battery Save Mode

Your WHISTLE™ device will save battery power (battery save mode) when connected to your Safe Place WiFi network.In this help article, you will learn:Why y...
Last Update: October 14th 2022, 9:36pm

Will WHISTLE ™ Work If I Am Outside Cellular Service?

The WHISTLE™ tracker requires AT&T 4G LTE-M cellular service to properly locate your pet and communicate with your smartphone.The tracker does not req...
Last Update: October 17th 2022, 2:01pm

How Long Does the WHISTLE™ Health & GPS (GO/Explore) Battery Last?

What affects the life of the battery?The battery life for WHISTLE™ Health & GPS (GO/Explore) will vary depending on your environme...
Last Update: October 14th 2022, 8:24pm

WHISTLE™ Health & GPS (GO Explore) Nightlight

WHISTLE™ Health & GPS (GO Explore) offers a unique night light feature to make walking your pet at night safer and finding them easier! When togg...
Last Update: July 17th 2024, 10:33pm

International Service

The WHISTLE™ GPS devices currently work in the United States The Whistle GPS trackers require AT&T cellular coverage and are curre...
Last Update: April 26th 2024, 4:35pm

How Long Does It Take To Charge My WHISTLE™ Health & GPS??

Your WHISTLE™ device has an internal Lithium-ion rechargeable battery that, in typical use, should fully charge in 2 hours.  An orange light will app...
Last Update: October 17th 2022, 3:04pm

How to keep your WHISTLE ™ device and app up to date

In general, if you charge your WHISTLE™ regularly and have a reliable internet connection at your Safe Place, your Whistle device will update itself autom...
Last Update: May 17th 2024, 5:36pm

Syncing with Bluetooth Low Energy

Sync your pet's WHISTLE™ device data with Bluetooth low energy Have you ever wished that your pet's activity data or last known location woul...
Last Update: October 18th 2022, 6:42pm

Are The WHISTLE ™ Devices Waterproof?

Yes - Whistle Health & GPS (GO Explore) is waterproof (rated IPX8)The Whistle Health & GPS (GO Explore) is waterproof (rated IPX8). The IPX8 w...
Last Update: July 17th 2024, 10:24pm

What is Body Condition Score?

Your dog's body condition score (BCS) is a grading system used by veterinarians and pet nutritionists to gauge a dog's body size, similar to the human b...
Last Update: October 20th 2022, 7:46pm

What Is The Warranty for Your WHISTLE ™ Device?

WHISTLE™ Pet Trackers have a six month product warranty from purchase date, from any of our authorized retailers. If you experience any technical issues w...
Last Update: July 17th 2024, 10:54pm

Can I Use WHISTLE™ on More Than One Pet?

When you set up your WHISTLE™ device, you can only choose one pet to assign the tracker to. You will need to purchase an additional Whistle tracker and su...
Last Update: February 4th 2022, 5:18pm

Which Cellular Carrier Does WHISTLE™ Use?

The WHISTLE Health & GPS+ (SWITCH™) and WHISTLE™ Health & GPS (GO/ Explore) run on AT&T's 4G LTE-M network. We recommend first ...
Last Update: July 19th 2022, 7:21pm

How Long Does the WHISTLE™ Health & GPS+ (SWITCH™) Battery Last?

WHISTLE™ Health & GPS+ (SWITCH™) is equipped with swappable batteries, so you never have to worry about downtime while your device is ...
Last Update: July 19th 2022, 4:25pm

Why Does the WHISTLE™ Device Need Wi-Fi?

Wi-Fi serves a few very important functions for WHISTLE™. You will select a Wi-Fi network to be associated with your Safe Place(s) during setup, if you ha...
Last Update: July 17th 2024, 10:41pm

Does the WHISTLE™ Device Have Live Tracking?

The WHISTLE™ Device does not have Live, On-Demand Tracking, but it comes very close!The Whistle device can take up to 1-6 minutes to alert you that your p...
Last Update: February 4th 2022, 5:23pm

What size are the WHISTLE™ devices? Will they work for my small dog or cat?

We recommend WHISTLE™ GO for any pet roughly 20 lbs and larger. WHISTLE™ Health & GPS+ (SWITCH™) weighs approximately 34 grams (...
Last Update: November 16th 2022, 6:16pm

What is the GPS accuracy of WHISTLE ™ trackers?

The accuracy of the WHISTLE™ devices will depend on many factors, including signal strength of both cellular and satellite connections, interference ...
Last Update: October 25th 2022, 9:00pm

What Is The Blue Circle Around My Pet's Location? How Does It Differ From The Safe Place?

The blue circle around your pet's location, a.k.a. the uncertainty circle represents location accuracy. Your Safe Place has a green house icon directly...
Last Update: October 17th 2022, 3:08pm

Location Permissions

WHISTLE™ Health devices don’t have GPS capabilities, so why do we ask for your location permissions to be set to “Always Allow”? Al...
Last Update: November 21st 2022, 11:12pm

How To Attach Your Whistle Health or Whistle FIT To The Collar

How To Attach Your Whistle Health or Whistle FIT To The CollarYour Whistle device comes with a velcro strap that wraps around your pet's collar to attach.&n...
Last Update: November 3rd 2023, 6:12pm

How does WHISTLE ™ FIT or Health attach to my pet's collar?

WHISTLE™ FIT or Health comes with an attachment piece to secure the device directly onto your pet’s existing collar or harness (up to 1’&rsquo...
Last Update: November 3rd 2023, 6:23pm
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