Device/Battery Issues
Device/Battery Issues
What Does Each Color of Light Mean?
Knowing the status of your tracker is important, and you can know a lot about your device without even opening the app! Here is a list of the expected func...
How Do I Clean My Charging Port?
To clean your WHISTLE™ device safely, avoid home cleaning products and compressed air. You can use a number of tools depending on what you have available ...
My WHISTLE™ GPS Device Does Not Light Up and Will Not Charge
When to use this article:1. If your WHISTLE™ device has no light when plugged in for the first time2. If your Whistle device has no light when p...
My WHISTLE ™ FIT or Health is charged but isn't tracking my dog's activity in the App - what can I do?
If your FIT or Health is charged but the app is not showing any activity (or the activity it shows seems very off), your device may require a reset. ...
Battery Settings and Device Details
When to use this article:1. If your WHISTLE™ device has no light when plugged in for the first time2. If your Whistle device has no light when p...
My Collar Attachment Broke or Comes Loose
What To Do If You Need A New Collar AttachmentIf you've experienced an issue with your collar attachment strap breaking or tearing due to rough play from yo...
How to Reset Your WHISTLE Health & GPS+ (SWITCH™)
WHISTLE Health & GPS+ (SWITCH™) resets every time you swap a battery, which cycles the internal components and boots up again once a new battery is in...
My WHISTLE™ Health & GPS+ (SWITCH™) Will Not Charge
When to use this article:1. If your WHISTLE™ Health & GPS+ (Switch™) battery has no light when plugged in for the first time2. If your Whistle H...
The App Doesn't Recognize My Address
No problem - just drag the home zone to your propertyWhen setting up your WHISTLE™ GPS device, you'll be prompted to enter your address to set up your...
Low Battery Notification
You can check your battery level at any time in the mobile app. When your battery drops to 25%, a reminder to charge your battery can be sent via Push noti...